Client Portal
Give your clients 24/7 self-service access to their pets, appointments, invoices, and account—without calling the clinic.
Everything clients need, in one place
The FastVet Client Portal is a fully separate, mobile-friendly web app available at client.fastvet.net. Clients log in securely using their email address and get instant access to all of their account information.
What clients can do
- View their pets and current health details.
- Browse their full appointment history and upcoming bookings.
- Book new appointments directly—selecting a vet, reason for visit, and available time slot.
- Reschedule or view existing appointments.
- View their account balance and full transaction history.
- Access past visit summaries, treatment items, and costs.
- Update their personal profile, addresses, and contact details.
Secure and reliable
- Clients authenticate via Auth0—the same industry-leading identity platform used for staff.
- Each client only ever sees their own data; practice data is fully isolated.
- Works on any device—desktop, tablet, or mobile—with no app to install.
Reduces front-desk workload
Self-service bookings and account access mean fewer phone calls for routine queries, freeing your team for the care that matters. Appointment slots and availability are managed entirely by your practice—the portal simply reflects what you've opened up.
Frequently asked questions
Do clients need a separate account from staff?
Yes. The client portal uses a separate login at client.fastvet.net. Clients register or are invited using their email address.
Can we control which appointment slots clients can book?
Yes. Availability is managed by the practice. Clients can only book into slots your team has opened.
Is the client portal included in all plans?
Yes. Access to the client portal is included for all FastVet subscribers at no extra cost.