Privacy Policy
Last updated:
1. Introduction
FastVet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our veterinary practice management software and visit our website (collectively, the "Service").
As a provider of veterinary practice management software, we understand the sensitive and confidential nature of the information we handle. We take your privacy seriously and are dedicated to maintaining the highest standards of data protection.
2. Information We Collect
2.1 Information You Provide
When you use our Service, we may collect the following types of information:
- Account Information: Name, email address, clinic name, phone number, and other contact information
- Practice Data: Patient records, medical histories, treatment notes, diagnoses, medications, and billing information
- Client Information: Pet owner names, addresses, phone numbers, email addresses, and payment information
- Appointment Data: Scheduling information, appointment histories, and reminders
- Inventory Information: Product details, stock levels, and pricing information
- Communication Data: Messages sent through our Service, support requests, and feedback
2.2 Information Automatically Collected
When you visit our website or use our Service, we may automatically collect:
- Usage Data: IP address, browser type, device information, operating system, pages visited, time spent on pages, and access times
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns
- Log Files: Server logs that may include IP addresses, browser information, referring/exit pages, and timestamps
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Service
- To process and manage appointments, billing, and clinical records
- To send appointment reminders, notifications, and communications
- To authenticate users and prevent unauthorized access
- To respond to your inquiries, support requests, and feedback
- To send administrative information, updates, and security alerts
- To analyze usage patterns and improve user experience
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms of service
4. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Regular backups and disaster recovery procedures
- Employee training on data protection and privacy
- Compliance with applicable security standards and regulations
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
5.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our Service, such as:
- Cloud hosting and infrastructure providers
- Payment processors
- Email service providers
- Analytics and monitoring services
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
5.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government investigations).
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5.4 With Your Consent
We may share your information with third parties when you have explicitly consented to such sharing.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that are stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We use cookies for the following purposes:
- Essential Cookies: Required for the Service to function properly
- Analytics Cookies: To understand how visitors interact with our website
- Security Cookies: To protect against fraud and unauthorized access
Our website uses Google reCAPTCHA to protect against spam and abuse. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
7. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The nature and sensitivity of the information
- Legal and regulatory requirements
- The purposes for which we process the information
- Potential risks from unauthorized access or disclosure
When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
8. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your information to another service provider
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing your personal information
- Withdraw Consent: Withdraw consent for processing based on consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. Health Information and HIPAA
As a veterinary practice management software, we handle health information and medical records. While HIPAA (Health Insurance Portability and Accountability Act) primarily applies to human health information, we implement similar security and privacy protections for veterinary health information.
We treat all patient and clinical information as confidential and implement appropriate safeguards to protect it. Veterinary practices using our Service remain responsible for compliance with applicable veterinary medical privacy laws and regulations.
10. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.
If you are located in the European Economic Area (EEA) or the United Kingdom, we comply with applicable data protection laws, including GDPR requirements, regarding the transfer of your information outside the EEA.
12. Third-Party Links
Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Material changes to this Privacy Policy will be communicated through prominent notices on our Service or via email to registered users.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FastVet
Email: Contact Form
Website: www.fastvet.net
For privacy-related inquiries, please use our contact form and specify that your inquiry is regarding privacy or data protection.