Reminders

Set it once, on the record

Create a reminder from a consultation or a hospital stay while you're already in the patient's record. Choose when it's due - a number of days, weeks or months out - and FastVet works out the date. The message is pre-filled with the patient's name and you can edit it to say exactly what you want. A reminder can be aimed at the client, or set as a private note-to-self that emails the responsible staff member instead.

• Due date set in days, weeks or months - no date arithmetic.
• Message pre-filled with the pet's name, fully editable.
• Aim it at the client, or at yourself as a follow-up prompt.

Sent automatically when due

FastVet checks for due reminders around the clock and contacts the client when the date arrives - each reminder sent exactly once. Emails carry your practice's own branded header, so they look like they came from you. Email and text are separate per-practice switches: leave them on and due reminders go out for you; turn them off and reminders simply wait on your follow-up list to send by hand.

• Your branded header on every reminder email.
• Independent switches for email and text - run either, or both.
• Reminders for a patient marked deceased are cancelled automatically.

Reach them by text as well

Email is easy to miss. Switch on text reminders and the same reminder goes out as an SMS - the message the vet typed is the text, with your practice name and phone number after it, so the client reads exactly what the vet meant. Two more switches cover the messages clients most want: a text appointment reminder the day before a booking, and a text for an overdue account on the same daily run that emails statements.

Staff can text by hand too - a message straight from a client's record when their medication is in or the clinic is running late, and a Text Owner action on any hospital or boarding stay for a progress update or a "ready to collect". You see what each message will cost in credits before you send it.

• Reminders, appointment reminders and overdue accounts, all by SMS.
• Text an owner directly from the client record or an in-patient stay.
• Wording for every automatic text is yours to edit, in one place.
• Sends through your own SMS account - SMS Portal or Twilio - with your live balance on screen.

Work the follow-up list

The follow-up screen is a daily work list of clients due for a reminder. Pick a date and see who's due, with the owner's name and contact details to hand. Mark each one done, cancel it, or postpone it to a new date with a reason - or jump straight into the patient's consultation from the same row.